Política de frete

🚚 Shipping Policy – Nuvex

At Nuvex, we do everything possible to offer reliable and secure delivery to all destinations we serve.

1. Shipping Zones

We deliver to most European countries and various international destinations.
At checkout, you can select your destination country from the available list.

2. Processing Times

Orders are processed within 1 to 3 business days, excluding weekends and holidays.
You will receive an email with a tracking number as soon as your order has been shipped.

3. Estimated Delivery Times

Standard Shipping: 9–15 business days
Express Shipping: 3–9 business days, if available

Delivery times are estimates and may vary depending on carrier delays, customs processing, or peak periods.

4. Shipping Costs

Shipping may be free for certain destinations or promotions, as indicated at checkout.
Exact shipping costs are automatically calculated based on your delivery address.

5. Order Tracking

Once your order is shipped, you will receive an email containing your tracking link.
You may check the status of your delivery at any time using this link.

6. Failed Delivery or Incorrect Address

Please ensure that your shipping address is correct before completing your order.
If a package is returned due to an incorrect or incomplete address, reshipping fees may apply.

If you do not receive your order within the estimated delivery window, please contact our customer support team:

📧 service@nuvex.com

7. Taxes and Customs Duties

For international orders, customs duties, VAT, or local taxes may apply.
These charges are the customer’s responsibility and are non-refundable by Nuvex.